What operating systems are supported by Ghostery Midnight?

Ghostery Midnight is currently supported on computers with Windows 10 (64 bit) or Mac OS X 10.13 (High Sierra), or newer.

Why am I being asked to approve Ghostery Midnight in my Security Preferences?

If you are installing Ghostery Midnight for the first time on MacOS High Sierra 10.13 or newer, you were likely met with a message that said “System Extension Blocked”.

This is a security feature which requires users to explicitly allow installation of a third party system extensions. You will need to allow this extension to load in order for Ghostery Midnight to function. To do this manually, go to your System Preferences ‣ Security & Privacy ‣ General and click the ‘Allow’ button.

 

Why am I seeing the error message “You cannot install Ghostery Midnight in this location” when I try to install Midnight?

An error message “You cannot install Ghostery Midnight in this location” usually displays if a user is on a device running an older MacOS version.

 

 

Ghostery Midnight is only supported on MacOS 13.0 (High Sierra) and newer. You can find which version of MacOS you are on by selecting ‘About This Mac’ under the top left Apple icon menu.

 

If you are on an older OS version, we recommend to upgrade your device if possible. If you are on a supported version of MacOS and still receive this error, please reach out to support@ghostery.com

Why does nothing happen when clicking the ‘Allow’ button on macOS?

Apple requires users to explicitly allow the installation of a third party system extensions by manually going into your System Preferences ‣ Security & Privacy ‣ General and click the ‘Allow’ button.

If for some reason though, clicking the ‘Allow’ button does nothing, here are the steps you can take to get try to get it to work:

  1. Head over to System Preferences ‣ Keyboard ‣ Shortcuts ‣ and select ‘All Controls’
  2. Close or Quit the System Preferences then reopen it.
  3. Head over again to System Preferences ‣ Privacy & Security ‣ General
  4. Ensure the lock on the bottom left of the Security & Privacy settings window is unlocked.
  5. Press ‘Tab’ until ‘Allow’ is selected then press the ‘Spacebar’

 

How can I find Ghostery Midnight’s log files on my computer?

The below provides instructions on how to locate Ghostery Midnight’s log files stored on your machine. Click the link below for instructions on your specific operating system.

 

Windows 10

The following provides guidance on where you can locate Ghostery Midnight’s log files on Windows 10 OS. Note: Log files are stored in two separate directories.

 

1) Type File Explorer and select the File Explorer app in the search field in the taskbar.

 

2) To view the first set of logs, click on the address bar and enter %PROGRAMDATA%\Ghostery Midnight\Logs

 

3) You should see the following logs available:

  • ‘Ghostery Midnight Proxy.log’
  • ‘Ghostery Midnight Helper.log’
  • ‘Ghostery Midnight Install.log’

 

4) To find the next set of logs, click on the address bar again and enter %APPDATA%\Ghostery Midnight\Logs

 

5) For Midnight version 1.1.0 and earlier, these log files are named with the format ‘/XXX-XX-XX.ui.error.log’ with XXX-XX-XX being the date the log was stored. For Midnight version 1.1.1 and later, all logs are stored in one file with the name ui.error.log.

 

MacOSX

The following provides guidance on where you can locate Ghostery Midnight’s log files on MacOSX OS. Note: Log files are stored in two separate directories.

1) Enter the finder menu and navigate to Go and select Go to Folder....

 

2) To view the first set of logs, type the directory address /Library/Application Support/Ghostery Midnight/Logs

 

3) You should see the log file with the name ‘Ghostery Midnight Proxy.log’.

 

4) To find the next log, repeat step 1 but this time type the directory address ~/Library/Application Support/Ghostery Midnight/Logs

 

5) For Midnight version 1.1.0 and earlier, these log files are named with the format ‘/XXX-XX-XX.ui.error.log’ with XXX-XX-XX being the date the log was stored. For Midnight version 1.1.1 and later, all logs are stored in one file with the name ui.error.log.

 

Why are certain apps not appearing under My Applications?

In effort to prevent clutter, Ghostery Midnight only displays applications that are making network requests to the internet. If you are looking for a certain app that is missing from the list, then it’s likely the app has not made any requests since Ghostery Midnight was opened. Though it is possible the app was designed not to make any requests, there are a few things that could be happening:

  • Some apps may only send trackers when first opened. Try restarting the missing app to check this.
  • If we are having trouble identifying the app, it may be collapsed under the System/Unknown category list. Click the carrot on the right hand side to expand this list.
  • Pausing Ghostery Midnight turns off network monitoring and the ability to detect apps making requests. To detect apps, ensure Ghostery Midnight is not paused.
  • The app may be making network requests through a system framework. If this is the case, the system framework app will display instead of the missing app’s name.

If no apps are appearing at all on the list, try opening your browser and navigate to any website. If still there aren’t any apps displayed, please contact support through the Ghostery Midnight’s help menu.

What languages are available?

Currently we only support English, though we will be adding additional languages in the near future!